Monday to Friday (except public holidays). Please contact us on 1800 806 584 or and we will look to send your documents as soon as possible. Please accept our apologies, at Aon we strive to deliver best in class service, so we are sorry to hear you have not received your documents. What should I do if I have not received my certificate of currency or renewal offer/documents? It is greatly valued that you are pleased with the level of service and coverage you receive. Thank you for looking into renewing your policy through Aon. If you are happy with the offer and wish to accept, please make your payment by the date specified on your invoice. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). Your renewal offer will be sent to you via your elected email address, approximately 30 days before your renewal date you will receive a renewal email and schedule from Aon. Should your business circumstances have changed, for example you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 806 584. It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim. What if I need to make a change to my policy? Please do not hesitate to call us on 1800 806 584. However, we also appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. You will find details of how to make a claim in the policy wording you receive from us. Some of your clients or some production locations may also require you to hold Public Liability insurance before commencing work. While there is no governing body which mandates insurance for film & TV professionals, insurance should still be an important consideration regardless of whether or not it is mandatory. Is insurance a mandatory requirement in my field? Please ensure you read the PDS and Policy Wording, and/or contact our office for more information. However special terms, conditions and excesses apply. Yes, under the Equipment & Musical Instrument Insurance arranged through Aon, your equipment may be covered if you lend, or hire it out, to someone else. This option is not available through our online quoting system, so if you are interested in premium funding, we ask that you please contact our Entertainment team on 1800 806 584 or I covered if I let someone borrow my equipment? We are able to arrange periodical payment solutions including monthly payment through our premium funding option.
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